Some of our more time-sensitive owners prefer an on-site response time guarantee versus either an availability or a performance one. We are rolling this out for several of our larger customers. The Promise is that Energy Support Services will respond to a full system outage within the same calendar day or the service trip is on us.

• Our technician(s) will be on-site the same day to troubleshoot and diagnose the issue(s).
• Available only in our Minnesota market.
• Applies to our Comprehensive Customer Package with an Additional Premium.
• Cut off-time for same-day service is 1PM local time.